FAQ
Orders
How long does it take to process an order?
Orders are typically processed within 1–3 working days, Monday to Friday, excluding UK public holidays.
You will receive a confirmation email containing your tracking information as soon as your order has been dispatched and tracking becomes available.
Can I change or cancel my order after placing it?
Address changes and cancellations are only possible within 24 hours of placing your order, provided that the order has not yet entered processing.
To request a change or cancellation, please contact us as soon as possible at info@wellfieldllc.com, including your full name and order number.
Once an order has been processed or dispatched, changes and cancellations can no longer be guaranteed.
What if an item is out of stock after I place my order?
If an item becomes unavailable after you place your order, we will contact you as soon as possible and offer either:
A suitable replacement; or
A full refund.
If we are unable to fulfil the item, the full amount paid for that item will be refunded to your original payment method.
How do I report an issue with my order?
Please contact us at info@wellfieldllc.com and provide:
Your order number;
The item or items affected;
A brief description of the issue; and
Clear photographs, where applicable.
Shipping and Tracking
Where do you ship?
We currently ship to addresses within the United Kingdom.
Shipping to destinations outside the United Kingdom is not currently available.
How much does shipping cost?
Shipping is free on all orders within the United Kingdom, with no minimum purchase required.
All product prices include applicable taxes, including VAT where required. Any relevant tax or delivery information will be clearly displayed before payment. There are no hidden delivery charges at checkout.
How long will my order take to arrive?
Processing time: Most orders are processed within 1–3 working days, Monday to Friday, excluding UK public holidays.
Transit time: Once processed and dispatched, orders are typically delivered within 5–8 working days.
Total estimated delivery time: Approximately 6–11 working days from the date the order is placed.
Please note that delivery times are estimates and may occasionally be affected by courier delays, adverse weather, peak periods or other circumstances outside our control.
What is the order cut-off time?
Our daily order cut-off time is 2:00 PM GMT.
Orders placed after 2:00 PM GMT, during weekends or on UK public holidays will be processed on the next working day.
How do I track my order?
You can track your order using the Track My Order feature on our website by entering your tracking number.
If your tracking number remains inactive for several days, please contact us at info@wellfieldllc.com so that we can check the status of your shipment.
Will my order arrive in one package?
Depending on the size and contents of your order, your items may be dispatched in more than one package.
If your order is split into multiple packages, the packages may arrive 1–2 working days apart. Each shipment will have its own tracking number when available.
Returns and Refunds
What is your return policy?
We accept returns and exchanges within 30 days of the date your order is delivered.
Returned items must be:
New and unused;
Unworn and unwashed;
Returned with their original tags attached; and
Returned in their original packaging, where available.
For complete information, please refer to our Refund Policy.
How do I start a return or exchange?
To request a return or exchange, please contact us at info@wellfieldllc.com within 30 days of delivery.
Please include:
Your order number;
The item you wish to return or exchange; and
The reason for your request.
Important: Please do not send any items back before contacting us. Return instructions and the applicable return address will be provided by email.
Our customer support team will respond within 2 working days.
Who pays for return shipping?
Preference, fit, size or change of mind:
The customer is responsible for arranging and paying for return postage.
Defective, damaged or incorrect items:
Please contact us before returning the item. If the issue is confirmed, TrendAura will cover the return shipping costs by providing a prepaid return label, return instructions or another approved return solution.
Do you charge restocking fees?
No. TrendAura does not charge any restocking fees.
When will I receive my refund?
Once we receive and inspect your returned item, your refund will be issued to your original payment method within 5 working days.
Depending on your bank or payment provider, it may take several additional working days for the refunded amount to appear in your account.
Products
How do I know which size to order?
Where available, our product pages include sizing information or a size guide.
We recommend checking the measurements carefully before placing your order. If you need assistance, please contact us at info@wellfieldllc.com and include the product name or a link to the product.
What if an item arrives damaged or different from what I ordered?
If your item arrives damaged, defective or different from what you ordered, please contact us as soon as possible and no later than 30 days after delivery.
Email info@wellfieldllc.com and include:
Your order number;
A description of the issue; and
Clear photographs showing the item and the issue.
Our team will review your request and provide an appropriate solution.
Business Information
Store Name: TrendAura
Legal Entity Name: WELLFIELD LLC
Company Registration Number: 6038603
US Registered Address:
2105 Vista Oeste NW, Suite E
Albuquerque, NM 87120-3693
United States
European Operations Office:
Route de Lausanne 5A
1041 Bottens
Switzerland
Customer Support Email: info@wellfieldllc.com
Customer Support Phone: +44 7537 157958
Support Hours: Monday–Friday, 9:00 AM–5:00 PM GMT
Response Time: We aim to respond to all customer enquiries within 2 working days.
