Shipping policy
Processing Time
- Timeframe: All orders are processed within 1–3 business days.
- Exclusions: Shipments are not processed or delivered on weekends or holidays.
- Tracking: Each order includes a tracking number to monitor its progress.
Shipping Time
- Free Standard Shipping: Delivery time is 5–8 business days for all orders.
Important Information
- Potential Delays: Delivery delays might occur due to unforeseen circumstances, carrier issues, international customs procedures, or address inaccuracies. If you experience any delays, please contact our customer support team at info@wellfieldllc.com for assistance and updates.
Order Cancellation and Modification
- 24-Hour Window: Customers have 24 hours from the time of purchase to request order modifications or cancellations. Contact our customer support at info@wellfieldllc.com to make changes within this timeframe.
- Post-Processing: After the 24-hour period, orders may already be processed and shipped, making modifications impossible.
- Responsibility: TrendAura is not responsible for lost packages due to incorrect addresses.
Tracking Your Order
- Notification: Once your order is processed and shipped, you will receive an email notification.
- Contact Us: If you haven't received tracking information, email us at info@wellfieldllc.com for assistance.
Delivered but Not Received?
Steps to Follow:
- Check with neighbors or household members in case the package was delivered to them by mistake.
- Verify the shipping address on your order confirmation email.
- Contact the carrier directly to inquire about the delivery status and request proof of non-delivery.
- Provide us with the proof of non-delivery for a refund.
